In compliance with Australian Consumer Law, J Whitby is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay and Final Sale items.
At J Whitby, we want you to be 100% happy with the items you purchase from us!
For all order related enquiries please contact us via email at jwhitbyboutique@outlook.com quoting your order number.
RETURN POLICY: STANDARD REFUND/STORE CREDIT
Subject to the below, items can be returned for a refund or online credit note within 21 days of placing your order.
Sale items - items marked as Sale can only be returned for an online credit note (not a refund).
Final Sale items - items marked as Final Sale cannot be returned for a refund or online credit note, unless faulty. They are last chance styles and will not be restocked. Any unauthorised Final Sale items which are posted back to us will be refused upon delivery and returned to sender.
For hygiene reasons, jewelries, swimwear and undergarments cannot be returned for change of mind.
We process all returns within 5 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
If you do not receive a credit note within this period, please check your junk mail or email us at jwhitbyboutique@outlook.com
For order enquiries:
Please contact us via email:
jwhitbyboutique@outlook.com quoting your order number.
Our Return address is:
ORDER#
J WHITBY BOUTIQUE
165 Marshall St.
Goondiwindi, QLD 4390
SHIPPING FEES:
Please note that shipping fees paid at time of purchase are non-refundable.
Any items that are RTS will have return shipping deducted from a refund.
If you received Free Shipping on your order this will be deducted from a Refund.
FAULTY ITEMS:
We're so sorry to hear that your item is faulty! For assistance contact us via email jwhitbyboutique@outlook.com quoting your order number.
For general information or assistance please contact us:
Instagram: @jwhitby_boutique
